Certificate III in Business [BSB30115]

Certificate III in Business


Australian Workplace Training Association Pty Ltd (AWTA) offers this qualification to experienced, but unqualified staff working in administration roles, typically staff with over 12 months work experience in an administrative or clerical role.  Examples of roles include administration staff, clerical staff and customer service staff.

AWTA is able to offer its clients Training in the  Certificate III in Business qualification.


While this qualification is of a nominal fourteen (14) months, the actual course duration will be determined by:

  • Recognition of prior learning
  • Any prior vocational qualifications previously attained for which credit is available
  • The individual course delivery schedule negotiated between the participants Employer and the participant


Select the pathway you wish to enrol in.


AWTA is flexible in the format and timing of learning and assessment activities to ensure that we provide every opportunity for participants to demonstrate their skills and abilities. Should you need support or assistance beyond our skills we will refer you to a suitable organisation to assist you further.

AWTA offers support to all Participants with their learning needs. We can tailor the training and assessment program to assist people with learning issues and, to a more limited degree, personal issues.


Entry to this course is restricted to those who are:

  • Approved by their Employer to undertake the course
  • Able to read and write English to at least a basic level
  • Over the age of 18 years
  • In a administration, clerical or customer service role

The training and assessment schedule is flexible and is delivered at the participants own pace.


Total number of units = 12. 1 core unit plus 11 elective units

Apply knowledge of WHS legislation in the workplace
Promote innovation in a team environment
 Implement and monitor environmentally sustainable work practices
Support continuous improvement systems and processes
Work effectively with diversity
Support operational plan
Create electronic presentations
Contribute to effective workplace relationships
Contribute to team effectiveness
Provide workplace information and resourcing plans
Process customer complaints
Deliver and monitor a service to customers


This course is delivered with in a flexible workplace method with theory and theory assessment being delivered in classes, with practical assessments, including observation assessments being completed in the workplace.

Support for training and assessment will be provided by an identified workplace supervisor and AWTA trainer/assessors.


The Course Fee depends upon the Study Pathway you choose. For information about Course fee, please CONTACT US.